We had the good fortune of connecting with Miguel Bentolila and we’ve shared our conversation below.

Hi Miguel, what is the most important factor behind your success?
The most important factor behind the success of our brands ( InUSA and DUKAP) is our unwavering commitment to understanding and meeting our customers’ needs. By consistently providing high-quality products, exceptional customer service, and innovative solutions without a heavy price tag, we’ve built a strong foundation of trust and loyalty. Our adaptability to market trends and dedication to continuous improvement ensures that we stay ahead in the industry, making our brands a reliable and preferred choice for our clients.

Alright, so for those in our community who might not be familiar with your business, can you tell us more?
My business, InUSA/DUKAP, specializes in providing top-notch travel and lifestyle products. What sets us apart is our commitment to innovation, quality, and customer satisfaction. We take pride in offering products that not only meet but exceed our clients’ expectations, blending functionality with style.

I’m incredibly proud of the journey we’ve taken to get where we are today. It hasn’t been easy—there have been numerous challenges along the way, from navigating market fluctuations to ensuring supply chain efficiency. However, we’ve overcome these obstacles through perseverance, adaptability, and a strong focus on our core values.

One of the biggest lessons I’ve learned is the importance of listening to your customers and staying responsive to their needs. This customer-centric approach has been a cornerstone of our success.

I want the world to know that InUSA/DUKAP is not just about selling products; it’s about creating a lasting impact through exceptional service and innovative products. Our story is one of resilience, passion, and a relentless pursuit of excellence. We’re excited about the future and remain dedicated to pushing the boundaries of what’s possible in our industry.

If you had a friend visiting you, what are some of the local spots you’d want to take them around to?
Miami is possibly the greatest place to visit. With so many different places to explore, I would recommend we eat at Le Zoo in Bal Harbour, Houston’s in Aventura, Osaka in Brickell, and Zuma Miami. Going downtown, Wynwood is always a fun place to explore. Watching an Inter Miami and Heat game is a must, and finally, chilling out at the beach is the perfect way to relax.

The Shoutout series is all about recognizing that our success and where we are in life is at least somewhat thanks to the efforts, support, mentorship, love and encouragement of others. So is there someone that you want to dedicate your shoutout to?
Big shoutout to the incredible team at InUSA/DUKAP. Their hard work, creativity, and dedication are truly remarkable. I’d also like to thank our amazing clients, who have trusted our brands and are the real heroes for giving us the opportunity to serve them. Both our team and our clients are instrumental to our success.

Website: www.inusa.com www.dukap.com www.dukapoutdoor.com

Instagram: https://www.instagram.com/inusaluggage/ | https://www.instagram.com/dukapgear/

Linkedin: https://www.linkedin.com/in/miguel-bentolila-57773439/

Facebook: https://www.facebook.com/inusaluggage/

Youtube: https://www.youtube.com/channel/UCUxWsIupMLzKEqoJ29u6szw

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