Meet Yuliana Arroyave | Founder and Ceo of Miami Best Tours, customer service and tourism specialist

We had the good fortune of connecting with Yuliana Arroyave and we’ve shared our conversation below.

Hi Yuliana, what was your thought process behind starting your own business?
The story begins when 12 years ago I arrived in the United States with a job proposal that I started in my country of origin in one of the largest tourism fairs “Anato” in Bogotá, Colombia. where I attended representing a very well-known company in Medellin “Turibus”. There, I met the owner of a famous and very well-known double-decker bus company in Miami. This proposal came a month after attending this fair.
In conclusion, I came to Miami to work in this company, that same year starting in the administrative part, sometime later I began to work in the commercial area providing advice and customer service to the concierges of the different hotels in the City of Miami and Miami beach, it was thus I was able to visualize the deficiencies and lack of knowledge that the concierges and front desks of the hotels had and the lack of advice from the tourism companies in general. After hard work of training and consulting with the people who were part of each hotel, the sales of the different tours of company began to make a total success in the hotel market, street vendors and tourist information stores. But some time later due to bad management by the owners, the company left the market, I started my way to the same branch of tourism working in the commercial area of other tourism companies recognized in the city of Miami, but in this tour, I could notice the same shortcomings in advice and training of the person who indirectly is part of the team of any tourism company. These are the members of the hotels who provide customer service, information and guidance to people who visit the city, this situation made my job increasingly difficult to deal with the operation and service of these companies. This situation made my job more and more difficult to deal with the operation and service of these companies as an employee without being able to make decisions and actions of my own in the service they provided. From all this situation came the idea of creating a company (Miami Best Tours) specialized in Customer Service, a company that encompasses all services in one (customer service, reservations, orientation, customer training and allies). Our expertise in meeting guest’s needs is combined with our commitment to extraordinary service. If a guest requests it, and it is legal and ethical, we assure you that you can take it for granted. We pride ourselves on always going the extra mile for our concierge clients and their guests. Instead of calling several suppliers, our allies call Miami Best Tours only once and we will take care of it, to provide the correct information, to train this person so that he/she can transmit the correct information to the client. We ensure that the client lives a satisfactory experience from the beginning of the tour until he/she returns to the hotel, we are the contact and responsible for any service that the client takes from our wide portfolio either directly or through the hotel’s employees. We also provide the necessary brochure material with complete information that can guide the client and our partner when taking any of our services. Miami Best Tours is an outsourced concierge and tour service that protects its brand by adhering to the highest standards and integrity.

We are currently in the process of expanding throughout the United States where we will offer our services in major cities with allied specialists in the flagship product “Hop on Hop off” the most complete and efficient service to know the city in a double-decker bus touring the main emblematic and historical sites of a city.

Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
Our client advice is truly unique and very personalized. Our company, in addition to serving direct clients who arrive through our website or through our call center, is also responsible for training the staff who work in all the hotels, in this way they can provide the client with the correct information about all of them. our services and excursions in the City of Miami, likewise the client has the facility not only to obtain this information through the staff who works for the hotel but they will also be able to acquire and reserve any excursion through them with the guarantee that it will be will provide them with the correct service. Miami Best Tours is all in one, our motto is “Say Yes to new Experience”. the best way to enjoy Miami in a short time with constant monitoring of our clients from the moment they join the adventure until the end.

If you had a friend visiting you, what are some of the local spots you’d want to take them around to?
My recommendation would be to experience the Combo Tour for the first time (hop on hop off combined with a boat tour of Biscayne Bay) At any time of the year, whether you are a tourist traveling alone or with a group of friends, the hop on hop off combined with the boat is an unforgettable trip. This adventure includes a cruise along Biscayne Bay and a tour of the City of Miami on a double-decker bus to give you a complete view of Miami and its neighborhoods in one go.

Lasting approximately 4 hours, the visit begins with a double-decker bus tour of the city’s most notable neighborhoods. Next, you’ll enjoy a delicious lunch before embarking on a scenic cruise around Biscayne Bay. At the end of the day you could enjoy live music and delicious cocktails at the Bayside Marketplace open mall.

places of interest on this tour

Discover the culture of Little Havana
Little Havana is a historic and iconic part of Miami, rich in Cuban culture that the many Cuban immigrants in Miami have brought with them. At its heart is Calle Ocho, a vibrant street with Latin-inspired restaurants, charming bakeries, fruit stands, cigar shops, music-filled bars and art galleries. The streets themselves are adorned with expressive murals that showcase Cuba’s cultural heritage. Start your exploration of this neighborhood by delighting your palate: local restaurants offer a relaxed atmosphere where you can savor a traditional coffee and a Cuban sandwich.

Explore the Art Deco district
Miami’s Art Deco District boasts the most extensive collection of Art Deco architecture in the United States. With more than 800 historic buildings, this area offers hundreds of photo opportunities. The Miami Design Preservation League organizes guided tours for $35, but if you prefer, you can wander around the area independently and at your own pace. Stop by the Art Deco Welcome Center to learn more about Miami Beach’s rich cultural heritage.

The Vizcaya Museum and Gardens
Step into a world of elegance and history by visiting the Vizcaya Museum and Gardens. This opulent villa, built in the early 20th century, showcases Mediterranean-inspired architecture and is surrounded by meticulously landscaped gardens. A delightful trip for architecture enthusiasts.

Shoutout is all about shouting out others who you feel deserve additional recognition and exposure. Who would you like to shoutout?
My recognition goes to all those allies “hotels and concierge” who have placed their trust in us. To all our staff who are part of the team and daily contribute all their knowledge for good customer service, I thank my husband Rhomyt who has been part of this project from the beginning, has strived to provide the best service to our clients. and finally to our community manager who strives every day to generate the best content on our social networks and to all those who are currently part of the Miami Best Tours team.

Website: https://miamibestours.com

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