We had the good fortune of connecting with Anna Dolce and we’ve shared our conversation below.
Hi Anna, putting aside the decision to work for yourself, what other decisions were critical to your success?
Most important decision I’ve made and still make every day is to be myself and do what feels good to me. I live my life and have also built my business on this principle.
In the world where everyone is selling their “success formula”, it’s easy to be seduced and believe that what worked for that person will work for you in the same way.
Many novice and seasoned entrepreneurs make a mistake of copy pasting others playbooks. Copying what others do doesn’t work for them. Also, in the process you can forget who you are and lose yourself. Once you lose yourself, you can not keep your business.
Every one of my successes happened when I chose to do what felt best to me. In rare cases when it didn’t work out, I still learn a lot more by having followed my own path than If I had copied and pasted someone else’s “success formula”.
What should our readers know about your business?
As a hospitality leadership coach, I help business leaders create a hospitality focused culture in their organizations, which leads to increased revenue, client retention and employee engagement.
As a trauma informed business coach, I take a holistic approach with every business and person I work with. Contrary to a conventional approach most business coaches/consultants take to address symptoms, I help my clients understand and address the very root cause of their challenge and get lasting results.
I work with top leaders in many industries, elite athletes and prominent artists. I feel very privileged to help people create massive shifts in their businesses and lives.
I started out from humble beginnings as an immigrant from Georgia (Europe) in New York City. I didn’t speak a lick of English and had zero contacts when I landed in New York 20 years ago. Starting out as a bartender, I quickly rose through the ranks and have been on all sides of the restaurant industry since.
It’s during this time of working in restaurants I observed that the biggest missing piece in the hospitality industry is in fact the hospitality. This notion of making people feel valued and important was not present in most businesses I had encountered. I decided to walk away from my cushy job and help people build their businesses on the foundation of hospitality.
I am proud of my TEDx talk “Service Isn’t Hospitality”, which remains the number one TED talk about hospitality. Companies like American Express and Hilton share this talk with their teams and find it instrumental for their leadership development and employee training.
I am very excited to be working on my first book and an audio show as well. Soon to be announced.
Let’s say your best friend was visiting the area and you wanted to show them the best time ever. Where would you take them? Give us a little itinerary – say it was a week long trip, where would you eat, drink, visit, hang out, etc.
Knausberry Farm – pick your own strawberries and enjoy cinnamon rolls straight from Heaven.
Swan – ultimate Miami fun and celeb scene.
Star Island tour – for dream building.
Brickell and Wynwood – for people watching and good food.
Shoutout is all about shouting out others who you feel deserve additional recognition and exposure. Who would you like to shoutout?